Return from Field

Title: How to Process Returns from the Field

Purpose

When materials are dispatched to the field but remain unused, it is important to return them to storage. Properly registering returns ensures that there are no discrepancies between actual stock and system data.

Mobile Application

1. Field operator performs Unload from Work Orders and new Return from Field is automatically being created

2. Warehouse operator finds newly created Return from Filed order under Receives or Work Orders

To access the Receive from Field Order on the Mobile app:

1. Open the mobile application and navigate to Warehouse -> Receive or Work Orders

2. Select Return from Field from the list of orders

3. Choose the Material being returned.

4. Enter the Quantity returned.

5. Enter comment if applicable.

6. Confirm the return.

Web Application

1. Access the web application and go to Warehouse → Receive Orders.

2. Search for the Dispatch order linked to the material being returned.

3. Enter the Quantity returned.

4.  Enter comment if applicable.

5. Confirm the return.

Notes

- Forgotten returns: It is important to register all returns to prevent discrepancies between actual stock and system data.

- Corrections: If a return is not registered, the stock will show a lower quantity than reality. However, corrections can be made later on the web. It is best practice to confirm returns the same day to ensure accurate stock records.

By following these steps and notes, you can effectively process returns from the field and maintain accurate stock records. If you have any further questions or issues, please reach out to our customer support team for assistance.